May 31 – Challenging Clients


Engaging Challenging Clients:

Clinical Strategies That Work


Workshop Information

Date: Thursday, May 31, 2018 – Sign-In: 9:30am – Workshop: 10:00am-5:00pm

Location: Maryland City at Russett Community Library: 3501 Russett Common, Laurel, MD 20724

Cost:            $110 early registration through May 24

$120 after May 24

$97 Group Registration for groups of 3 or more

Presenter: Davida Robinson, LCSW-C, CCTP

CEU Credits: 6 Social Work Category 1 Maryland and DC CEUs**

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Presenter Bio

Davida Robinson practices as a clinical social worker in Baltimore Maryland. During her tenure in the field she has advanced her scope of service from primarily providing treatment for children in foster care placement to treatment services of individuals ages 3 throughout adulthood. Ms. Robinson’s mission embodies an approach that assists patients with exploring their potential of achieving holistic wellness and fulfilment. In working with patients that present criteria of mental and behavioral health diagnosis, she utilizes the patient’s strengths as the main component in treatment delivery.

Ms. Robinson recognizes the impact that natural support systems have in further progressing patients to recovery and incorporates a family centered model to rehabilitation. In practice, she specializes in trauma treatment and supervises other clinicians as they develop a treatment style that is best-fit for the consumer population identified. As a professor in the Urban School of Social Work at Morgan State University, Ms. Robinson empowers future clinicians to expound on their knowledge of the field’s history as well as maintain progressiveness as the social work field evolves. Having a background and degree in Psychology, Ms. Robinson combines both field masteries in her practice and as an educator.

Workshop Description

A client comes to therapy but refuses to talk. Another client talks so much you can’t seem to get a word in. Yet another client verbally attacks you during a session leaving you shaken and questioning your own competence.

All helping professionals are confronted with “challenging clients” from time to time regardless of their area of practice. These are just some examples of the kinds of challenging situations that helping professionals may encounter in their work. Often, the therapists’ usual “go to” tools and techniques are not effective with these difficult cases leaving the practitioner feeling frustrated and stressed, contributing to high levels of burn out. Moreover, responding in the “wrong way” in these situations can damage the relationship and disrupt treatment.

This workshop will help give attendees tools and strategies to enhance their practice and work more effectively with the most challenging clients. Participants will be given an array of case examples to examine and identify best-practice treatment models that approach diagnosis of “difficult” clients as well as, client temperament towards treatment. Significant focus will be given to the practitioner’s style of treatment inclusive of addressing bias, experience with working with certain populations, cultural competency and threshold of tolerance.

Workshop Objectives

1. To impact professionals in their practice by alleviating pre-conditioned responses when treating patients with specific diagnosis through cultivating approaches that are patient centered, innovative, thought out, ethical, seamless and recovery driven.

2. To acknowledge a “judgment free zone” in which practitioners whom reveal bias, uncertainties, discomfort and novice in working with clients of a challenging nature are supported by peers.

3. Understanding the complexity of treating challenging clients through group dialogue.

4. To reflect on ethical practices and understanding of ethical codes as practitioners serving consumers of a vulnerable population.

5. Describe methods of monitoring the effectiveness of interventions and treatment modalities in practice through engaging in supervision and colleague collaboration.

6. Identify essential components of subjective well-being in exploring discharge planning for challenging clients.


Workshop Agenda


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** Maryland CEU Institute/Optimal Life Solutions, LLC is an approved sponsor of the Maryland Board of Social Work Examiners (under the Department of Health and Mental Hygiene) for continuing education credits (Category 1 CEUs). Our workshops are also approved for credit through the DC Board of Social Work.  Acceptance of these credits are granted for all trainings by The Maryland Board of Examiners of Psychologists and Maryland Board of Examiners of Professional Counselors through the MD Department of Health and Mental Hygiene.  These credits are also accepted by The Virginia Board of Social Work, the West Virginia Board of Social Work Examiners as well and other state boards.  Our CEU Credit Page provides detailed information about Social Work credit acceptance for the above mental health professionals.  For those individuals licensed in other states or other licensing boards, we suggest that you contact your licensing board to verify that they accept Maryland Social Work Category I Credits or DC Social Work Credits. **